How to Request Data Deletion
You may request the deletion of personal data associated with your use of the Services by sending an email to:
Please use the subject line:
Data Deletion Request
To help us locate the relevant data, please include the following information where applicable:
- The name of the website, game, application, or other Service you used.
- Your account email address, username, user ID, or player ID, if applicable.
- The device, platform, and operating system you used, such as web, Android, iOS, Windows, or macOS.
- Your device identifier or advertising identifier, if known.
- A description of the data or account you would like us to delete.
- Any other information reasonably necessary to identify the relevant account or data.
Please do not send passwords, payment card details, authentication codes, or other highly sensitive information in your deletion request.
Identity Verification
To protect users against unauthorized deletion requests, we may ask you to verify your identity or confirm ownership of the relevant account. We will only request information reasonably necessary to complete this verification.
What We Will Delete
After verifying a valid request, we will delete or anonymize personal data associated with the user and the relevant Services, where reasonably possible. This may include:
- Account and profile information;
- Gameplay progress and activity associated with an identifiable account;
- Support requests and communications;
- Device or advertising identifiers stored by us;
- Analytics or usage data that can reasonably be linked to the requesting user; and
- Other personal data directly associated with the relevant account or identifier.
Data Stored on Your Device
Some information may be stored locally on your browser, computer, mobile device, or other device. Depending on the Service, you may remove this information by:
- Clearing your browser cookies, cache, local storage, and site data;
- Signing out of or deleting your account;
- Clearing the application’s storage or data through your device settings;
- Uninstalling the application or software; or
- Resetting or deleting your device’s advertising identifier through the relevant device settings.
Deleting locally stored information does not automatically delete data stored on our servers. To request deletion of server-side personal data, please contact us using the email address above.
Third-Party Services
Our Services may use third-party providers for functions such as hosting, analytics, advertising, attribution, authentication, payments, crash reporting, and customer support.
Where applicable and reasonably possible, we will process deletion requests for personal data under our control and notify relevant service providers as required. Some third-party services may require you to submit a separate deletion request directly to them under their own privacy policies.
Retention and Legal Exceptions
Some information may be retained for a limited period where necessary for:
- Compliance with legal or regulatory obligations;
- Security, fraud prevention, and abuse prevention;
- Resolving disputes;
- Enforcing agreements;
- Protecting the rights, safety, and property of users, KickerGames, or others;
- Maintaining financial, transaction, or tax records; or
- Backup and disaster-recovery processes.
Where deletion is not immediately possible, we may restrict access to the information until it can be securely deleted or anonymized in accordance with our retention practices.
Processing Time
We aim to acknowledge valid deletion requests within a reasonable period and complete them within 30 days. If additional time is reasonably required due to the complexity of the request or applicable legal requirements, we will notify you where required.
Confirmation
After completing a verified deletion request, we will send confirmation to the email address used to submit the request, unless doing so is not reasonably possible.
Contact Us
If you have questions about data deletion or privacy, please contact:
KickerGames
Email: hello@kickergames.com
Website: https://kickergames.com/
Privacy Policy: https://kickergames.com/privacy